Condiciones para partners

1. The programme

The PBXfactory partner programme is run by TheVoĉo ("we", "us"), the company behind the PBXfactory brand. It rewards businesses and people ("partners") who bring new customers to PBXfactory with a commission on what those customers pay us. These terms apply in addition to our terms of service, which govern your account and anything you buy yourself. The programme is aimed at businesses; by taking part you confirm you act in a commercial or professional capacity.

2. Becoming a partner

You apply in the portal under Partner. We review every application and may accept or decline it at our discretion, without giving reasons. We may also set up a partnership ourselves, after agreeing it with you; it then becomes visible to the account that signs in with the email address we agreed. When we accept you, we tell you your terms — the commission rate, how long commission is paid per customer and the hold period (sections 4 and 5) — by email and in your partner dashboard. Your terms are individual to you and may differ from other partners' terms.

3. Your link, your code and attribution

• You receive a personal link (pbxfactory.com/r/your-code) and a partner code. The link shows visitors who recommended us. Only when a visitor chooses to continue with you on that page do we store your code — in one first-party cookie on their browser, for 60 days, used for nothing else (see our privacy policy). Opening the link alone stores nothing.
• A customer is credited to you when they create their company account with us after continuing with you, or when they type your partner code at that step. A typed code takes precedence over the cookie. A discount code we issue for you may credit the customer to you too.
• Attribution happens once: the first partner a company is credited to keeps it. The customer cannot change it later. We may correct an attribution that is wrong, for example after a technical error or a dispute between partners; our records decide.
• No self-referral. Your own company, and any company you are a member of when it is created, is not your referral. If you resell PBXs to your clients and buy them under your own company, tell us: we may then credit your own company to you at our discretion.
• Customers pay our normal prices. Unless we agree otherwise in writing, there is no discount for customers you bring.

4. Commission

• For each invoice a customer credited to you pays, you earn the agreed percentage of the amount actually paid, excluding VAT. Amounts settled by credit rather than payment, unpaid invoices, and taxes do not count.
• Commission is paid either for the agreed number of months from that customer's first paid invoice, or — if so agreed — for as long as the customer stays with us. Changes to your terms apply to invoices paid after the change.
• If we refund an invoice in whole or in part, or the customer's payment is charged back, the matching share of the commission is taken back — also when it was already paid out to you; we then offset it against your next payouts.
• Commission accrues only while your partnership is active. While it is suspended, and after it ends, no new commission is earned.

5. Hold and payout

Earned commission is on hold for the period in your terms (to allow for refunds and chargebacks) and then becomes payable. We pay out payable commission — by bank transfer to the account you give us, or as account credit on your own company's PBXfactory customer account, which is set off against your future invoices and is not paid out in cash — at intervals we choose, and in any case on your reasonable request once a balance has built up. Commission is paid in the currency in which the customer paid. Your dashboard shows each entry and its status.

You are responsible for declaring commission as income and for any taxes on it. Where the law requires an invoice from you (for example because you are registered for VAT), we may ask for one before paying. Unless your terms say otherwise, commission amounts are understood as net amounts; any VAT you must charge on them is handled under the applicable rules.

6. How you promote us

• Promote PBXfactory honestly. Do not make promises about price, features or availability that we do not make ourselves.
• Do not send unsolicited bulk messages (spam), do not pose as PBXfactory or TheVoĉo, and do not use our name or brand in domain names, social-media accounts or paid search advertising without our written consent.
• Do not create accounts, companies or orders that are not genuine, and do not offer customers cash or rewards for signing up.
• Follow the law that applies to your marketing, including data-protection and e-privacy rules for any contact you make.

If we have reasonable grounds to believe you broke these rules, we may suspend your partnership, withhold commission connected with the breach, and end the partnership.

7. Data

Your dashboard shows the customers credited to you numbered, never by name, with the invoice amounts your commission is based on and its status. We do not share customers' personal data with you, and we do not tell customers your commission. We process your own data — name, email, company, website, your application and your payout details — to run the programme (performance of a contract); payout details are visible to our platform administrators only. See our privacy policy.

8. Ending the partnership

Either side may end the partnership at any time by email. Commission earned on invoices paid up to the end remains yours and is paid out once its hold is over — unless it is connected with a breach of section 6. We may suspend or change the programme for the future; commission already earned is not affected.

9. Liability and changes

Liability is governed by our terms of service. We may update these partner terms with reasonable notice by email; if you do not agree, you may end the partnership before the change takes effect. Your individual terms (rate, duration, hold) change only with your agreement or for the future after notice.